Experiences

• September 2023 - Present (8 months)
• TayqaTech
• Head of Products & Projects
• - Administered, supervised, and launched ERP solution for SME with 4 core modules including sales, purchase, finance, and stock management.
• - Established highly detailed and optimized project management and coordination methodology for scalable and cost-effective digital transformation processes.
• - Led the vision, strategic growth planning, marketing efforts and product-led-growth model of 2 enterprise-grade products.

• June 2022 - August 2023 (14 months)
• TayqaTech
• Product & Project Lead
• - Led the development of TayqaSale platform for sales and field force automation used by more than 7000 DAU from over 50 of largest regional FMCG/CPG companies.
• - Oversaw and planned the development of 2 additional modules (Campaign Management and Low-Code Dynamic Tools) scoring high adoption rates among customers and users.
• - Interviewed, assisted, and mentored 8 staff members in support, product, project, and SQL/database development teams.

• October 2021 - May 2022 (9 months)
• TayqaTech
• Product & Project Manager
• - Designed, maintained, and planned backlogs of 40+ new features and functionalities based on complex market research, surveys, and continuous customer feedback.
• - Managed over 40 projects with all size enterprise customers and implemented solutions considering extensive customer-specific requirements with limited resources.
• - Established comprehensive guidelines, standardized the ticketing and project management, resulting in 40% increase in performance and 3x faster project delivery.

• August 2020 - September 2021 (14 months)
• TayqaTech
• Product Specialist
• - Assessed the overall tech stack, marketing, and sales operations of the company within 6 weeks and provided further suggestions to increase productivity by 35%.
• - Provided technical and advisory product support for more than 20 existing customers during software implementation projects.
• - Participated in research and analysis of 2 ongoing module development with custom documentations.

• April 2020 - August 2022 (17 months)
• IATI
• Product Data Analyst
• - Participated in establishment of highly scalable data analytics solution for air travel industry with SQL Server and MS PowerBI.
• - Built 10+ dashboards, reports, and pipelines for company-wide internal use and facilitated remote data integrations and distribution.
• - Designed, developed, and reengineered over 300 ad hoc queries in SQL Server, examined performance and tuning processes.

• September 2018 - June 2020 (22 months)
• Globus Travel
• IT Projects Manager
• - Successfully planned and implemented full-scale ERP system (UyumSoft Web ERP) project in 2 months using 4 large modules of Finance, Sales, Accounting and HR.
• - Developed and tested advanced risk assessment techniques using data analysis of B2B clients with 82% accuracy and 22% year-to-year increase in revenue.
• - Researched and applied 10+ tech-powered solutions to facilitate business processes including CRM, sales automation, and marketing tools.

• May 2018 - August 2019 (15 months)
• IATI Turkey
• Business Analyst
• - Participated in 2 product research and development projects of AWeb and HWeb and scored 35% higher success KPIs overall.
• - Conceptualized, developed, and analyzed global product outreach plans and results using analytics tools.
• - Handled technical integration processes with 11 global touristic services vendors including HotelBeds, HotelsPro and Viator.

• March 2017 - August 2018 (18 months)
• Globus Travel
• Incoming Tourism Manager
• - Established new prosperous business relationships with 40+ Gulf states for incoming tourism which generated addition revenue accounting 1/3 of the company’s growth budget.
• - Founded corporate & MICE tourism division with the team of 8 and developed over 100 products to offer in foreign markets and exhibitions.
• - Directed HWEB (Hotel WEB) project to enhance sales in websites of 12 local hotels.

• February 2016 - February 2017 (13 months)
• Globus Travel
• Help Desk Associate
• - Worked collaboratively with a diverse team to resolve customers issues
• - Documented all inquiry activities in the appropriate reporting system
• - Performed periodic customer satisfaction metrics and analyzed processes

I worked as a freelance English translator for 8 months in 2015, but did not consider significant enough to mention extensively.